We want you to be completely satisfied with your purchase. You may return unused items in their original packaging within 30 days of delivery for a full refund or exchange. Items must be in new, unopened condition with all original tags and packaging intact.
The 30-day return period begins on the date you receive your order. To be eligible for a return, items must be unused and in the same condition as when you received them.
To initiate a return, please contact us at feedback@marketplacecolle.world or call +1 (718) 431-0301 with your order number. We will provide you with a return authorization and shipping instructions.
Return shipping costs are the responsibility of the customer unless the item was defective or we made an error. We recommend using a trackable shipping method to ensure your return reaches us safely.
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or credit card company to process the refund.
Refunds will be for the purchase price of the item(s) only. Original shipping costs are non-refundable unless the item was defective or we made an error. Return shipping costs are the customer's responsibility unless otherwise stated.
Certain items cannot be returned for hygiene and safety reasons, including opened paint containers, used brushes, and personalized or custom-made products. Please contact us if you have questions about specific items.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs, at no charge to you.
Some states provide additional consumer rights regarding returns and refunds. If you are a resident of California, Connecticut, or other states with specific consumer protection laws, you may have additional rights. Please contact us for more information.
If you have questions about our return policy or need to initiate a return, please contact us at:
Email: feedback@marketplacecolle.world
Phone: +1 (718)
431-0301
Address: 887 Lexington Ave, Brooklyn, NY 11221, United States
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST